©2018 by McKnight Inclusive Design for CUT designs   |    Proudly made in Niagara-on-the-Lake, ON    |   STORE POLICIES  &  ACCESSIBILITY

OUR STORE POLICIES

Service as It Should Be

At CUT designs, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

AUTHENTICITY

Handmade & One-of-a-Kind

As all of our pieces are hand cut, no two are alike. Though we strive for consistency across our work, part of the uniqueness of each piece comes from the small variations in design elements such as cutting style, template borders and size/scale. At CUT designs, we embrace and celebrate these differences, which is why every piece comes signed by the artist as proof of authenticity. 

OUR RETURN POLICY

How It Works

Due to the handmade custom nature of our pieces, we do not offer returns or exchanges. All sales are final, however, should you encounter an issue with your piece, we are always happy to work with you to find a solution. We stand behind our designs and are proud of the work we do  - we want you to be just as proud to display our work in your home.  Please feel free to reach out via the CONTACT FORM prior to ordering if you have any questions about the process, your order or our work. 

SHIPPING POLICY

All pieces are shipped via Canada Post Standard Mail. They are flat packed and shipped in bubble mailers for extra protection, though we are not liable for any damage which may occur as a result of the shipping agent's negligence. We are happy to let you know when your piece has been placed in the mail, however, we make no guarantee of shipping timelines. For up-to-date information on shipping services, we recommend reviewing the Canada Post website. Unfortunately, we are not able to offer framing due to the delicate nature of shipping glass, but we are happy to make recommendations about framing options for all of our pieces. 

OUR RETURN POLICY

How It Works

Due to the handmade custom nature of our pieces, we do not offer returns or exchanges. All sales are final, however, should you encounter an issue with your piece, we are always happy to work with you to find a solution. We stand behind our designs and are proud of the work we do  - we want you to be just as proud to display our work in your home.  Please feel free to reach out via the CONTACT FORM prior to ordering if you have any questions about the process, your order or our work. 

ACCESSIBILITY STATEMENT

Updated: July 2019

GENERAL

Cutdesigns.ca strives to ensure that its services are accessible to people with disabilities. Cutdesigns.ca has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
 

ACCESSIBILITY ON CUTDESIGNS.CA

Cutdesigns.ca makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Cutdesigns.ca to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
 

ENABLING THE ACCESSIBILITY MENU

The cutdesigns.ca accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
 

DISCLAIMER

Cutdesigns.ca continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. 

Despite our efforts to make all pages and content on cutdesigns.ca fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
 

HERE FOR YOU

If you are experiencing difficulty with any content on cutdesigns.ca or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
 

CONTACT US

If you wish to report an accessibility issue, have any questions or need assistance, please contact cutdesigns.ca Customer Support as follows: 

Email: cutdesigns.rt@gmail.com